Indigo 9 Digital

SEPTEMBER 19, 2022

By Tricia McKinnon It may surprise you to learn that Amazon has nearly 600 retail locations. A sneak peek into the future was given when Amazon unveiled its first Amazon Go store to the public in 2018. Take a look at this list to see the types of locations Amazon has. Amazon Go. Amazon now has 30 Amazon Go stores.

Supermarket 52

Supermarket Location Checkout Returns 52

Indigo 9 Digital

JANUARY 30, 2023

By Tricia McKinnon If you rolled back the clock to 50 years ago it would be hard to imagine a world where malls were not at the centre of commerce. A mall was the place where you could grab a bite to eat and get your shopping done all within one trip. Sears has only 15 full line stores now. Do you like this content?

Shopping 98

Shopping Department Stores Location Planning 98

Indigo 9 Digital

JANUARY 11, 2023

By Tricia McKinnon eCommerce is expensive. When you shift activities consumers used to complete on their own to a retailer, someone has to pay for it. Raise your hand if you have ordered multiple versions of the same outfit in different sizes because you don’t know what your size is at a particular retailer.

Advertising 98

Advertising Shipping Returns Fulfillment 98

Indigo 9 Digital

APRIL 17, 2023

By Tricia McKinnon In a retail environment where many retailers are struggling Sephora is leading the way. Companies like Sephora make retail look easy even though it’s not. If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox 4.

Shipping 122

Shipping Shopping Marketing Retail Trends 122

Indigo 9 Digital

JULY 29, 2022

By Tricia McKinnon When most of us think about Coca-Cola we think about the Coke brand. That’s one of the reasons Pepsi launched flavoured sparkling water brand Bubly in 2018. “As To this end Coca-Cola bought British coffee chain Costa Coffee in 2018 for $5.1 between 2018 and 2020 vs. 8.4% billion in 2020.

Consumer 98

Consumer Marketing Supermarket Location 98

Indigo 9 Digital

MAY 12, 2022

By Tricia McKinnon Streetwear brand Supreme is one of the most sought after apparel brands in the world. If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox. Do you like this content? What defines luxury merchandise is also changing.

Apparel 111

Apparel Fashion Marketing Accessories 111

Indigo 9 Digital

MAY 4, 2023

By Tricia McKinnon Amidst a shakeup in the retail sector over the past decade dollar stores have been particularly resilient. By 2018 sales of groceries at Dollar Tree and Dollar General combined were approximately $24 billion nearly eclipsing Whole Food’s sales of $15 billion. Do you like this content?

Location 96

Location Shopping Consumer Planning 96

Indigo 9 Digital

SEPTEMBER 7, 2022

By Tricia McKinnon and Emily McCullough It’s almost hard to believe there was a time when the luxury industry shunned online sales. It did this through a partnership it had with Chanel that started in 2018. But it’s true. It sees itself as a leader in digitizing the luxury experience offline. It’s a test and learn approach.”.

Boutique 98

Boutique Fashion Customer Experience Markdowns 98

Indigo 9 Digital

FEBRUARY 28, 2023

By Tricia McKinnon Forever 21 used to be top of mind for teens and twenty somethings but then things slowly began to change. Not only are these retailers fast to market with their trendy designs they are also skilled eCommerce operators. By 2018 Forever 21’s online sales were only 16% of total sales.

Fast Fashion 98

Fast Fashion Fashion Apparel Department Stores 98

Indigo 9 Digital

NOVEMBER 16, 2023

By Tricia McKinnon Over the past decade direct-to-consumer businesses have popped up in nearly every corner of the retail sector. At that time Facebook was less inundated with ads and direct-to-consumer retailers took advantage of that. Casper now has more than 60 stores and several retail partnerships.

Consumer 98

Consumer Returns Advertising Marketing 98

Indigo 9 Digital

MAY 3, 2022

By Tricia McKinnon There aren’t many brands that have done a better job with diversity and inclusion than Rihanna’s Fenty brand. Whether it’s Savage X Fenty or Fenty Skin or Fenty Beauty she has done what many retailers have struggled to do, make products that appeal to everyone. I see you. I hear you. I want to serve you.”.

Fashion 98

Fashion Consumer Marketing Advertising 98

Indigo 9 Digital

SEPTEMBER 1, 2022

By Tricia McKinnon Keeping up with the times is difficult especially when you have been in business for over a century like Marks & Spencer has. Marks & Spencer is in the midst of a multi-year transformation that former CEO Steve Rowe began in 2018 and it’s working. Marks & Spencer’s revenues last year were up 21.5%

Drop-Shipping 95

Drop-Shipping Markdowns Planning Grocer 95

Indigo 9 Digital

JULY 5, 2022

By Tricia McKinnon How does a brand pass the test of time? In 2018 New Balance partnered with an unlikely partner, NBA player Kawhi Leonard. Trends come and go but a business built on quality can outlast even the toughest of competitors. Ask New Balance. Do you like this content?

Management 52

Management Consumer Marketing Retail Trends 52

Indigo 9 Digital

SEPTEMBER 15, 2022

By Tricia McKinnon When most people think of Amazon they see Amazon as the everything store, a place where they can find most of what they need and have it delivered so quickly there is no need to trek to a store. Before Amazon most retailers where primarily in the business of selling goods. Do you like this content?

Advertising 95

Advertising Drop-Shipping Returns Consumer 95

Indigo 9 Digital

JANUARY 12, 2023

By Tricia McKinnon Did you know that at one time Sears was the largest retailer in the world? Fast forward less than two decades later to 2018 when Sears was in so much financial hardship with declining sales and profits as well as mounting debt it filed for bankruptcy. By 2018 it took 53 weeks. A lack of focus.

Merchant Services 111

Merchant Services Consumer Management Department Stores 111

Indigo 9 Digital

MAY 16, 2022

By Tricia McKinnon It’s not easy to standout in the beauty and skincare industry. What’s hot today isn’t always what’s hot tomorrow especially in a sector that is often dictated by the latest TikTok trends. Nodigitaldistortion (2018). Picture of Dove products. It is one of the most popular brands with Gen Z consumers.

Marketing 98

Marketing Consumer Target Market Retail Trends 98

Indigo 9 Digital

FEBRUARY 9, 2023

By Tricia McKinnon Do you believe it’s possible to become an overnight success? Its oat milk landed in coffee shops in the United States in 2016 and by 2018 its was so popular there were shortages of it across the United States. By all accounts Oatly is an overnight success. Do you like this content? Being disciplined.

Advertising 98

Advertising Marketing Shopping Consumer 98

Indigo 9 Digital

JULY 21, 2023

By Tricia McKinnon If you are thinking about starting an online business which is often called a direct to consumer business in retail then you are not alone. Zak Normandin, Dirty Lemon’s founder said cost per action on Facebook increased by a factor of three between 2017 and 2018. Do you like this content?

Returns 52

Returns Advertising Consumer Wholesale 52

Indigo 9 Digital

MARCH 22, 2022

By Tricia McKinnon When you think of eCommerce and innovation perhaps Amazon is top of mind. But the truth is many eCommerce trends come from the largest eCommerce market in the world, China. Last year retail eCommerce sales in China came in at an eye popping $2.6 JD.com opened its own grocery chain called 7Fresh in 2018.

Beauty and Health 59

Beauty and Health Home Furnishings Shipping Shopping 59

Indigo 9 Digital

MARCH 9, 2023

By Tricia McKinnon 2020 is the year when the eCommerce narrative shifted in a major way. Before everyone was focused solely on Amazon but as retailers were forced to shift sales online during the COVID-19 pandemic a number of retailers came to the forefront with their eCommerce savvy and Walmart is one of those retailers.

Drop-Shipping 98

Drop-Shipping Advertising Fulfillment Consumer 98

Indigo 9 Digital

MARCH 31, 2023

By Tricia McKinnon Another one bites the dust. It joins a slew of American retailers that came to Canada but decided not to stay. In Canada, the first Nordstrom Rack store opened in 2018 and five years later there are a total of seven of these stores, hardly a sign of a retailer moving too fast. Demographics.

Apparel 97

Apparel Department Stores Wholesale Beauty and Health 97

Indigo 9 Digital

JUNE 13, 2022

By Tricia McKinnon It wasn’t too long ago when many felt like Tim Hortons had lost its way. If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox. Do you like this content? Quality improvements.

Promotions 52

Promotions Drop-Shipping Marketing Planning 52

Indigo 9 Digital

MARCH 16, 2022

By Tricia McKinnon , Emily McCullough and Ben Rudolph Brick and mortar retail is still the way most consumers like to shop. If you are struggling to increase your same store sales and are looking for ways to increase foot traffic here are 20 ideas taken from leading retailers that you can use to kick start sales.

Promotions 64

Promotions Location Store Layout Shopping 64

Indigo 9 Digital

MARCH 17, 2022

By Tricia McKinnon Acquiring new customers isn’t an easy task for anyone. While increasing competition from Amazon is often cited as the reason mid-priced retailers like Macy’s or Lord & Taylor have struggled the main reason has to do with economics. By 2018 it took 53 weeks. So what will it take?

Beauty and Health 90

Beauty and Health Promotions Marketing Shopping 90

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. By the end of 2018 these advisors provided more than 175,000 consultations.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Indigo 9 Digital

AUGUST 2, 2022

By Tricia McKinnon If you want to know what the future of retail looks like perhaps it’s time for you to take a trip to China. China is considered to be two to three years ahead of the United States when it comes to merging digital with offline retail. Stores as delivery hubs for other retailers.

Payment Services 98

Payment Services Kiosk Supermarket Checkout 98

Indigo 9 Digital

FEBRUARY 13, 2023

By Tricia McKinnon When thinking about successful brands that started out online goop may not come to mind. But over more than a decade Gwyneth Paltrow’s lifestyle brand has grown from a weekly newsletter into an eCommerce, media and events empire valued at $250 million in 2018. By 2018 goop had over 8 million subscribers.

Beauty and Health 98

Beauty and Health Consumer Advertising Marketing 98

Indigo 9 Digital

APRIL 21, 2022

By Tricia McKinnon India has the fourth largest eCommerce market in the Asia Pacific region behind China (#1), Japan (#2) and South Korea (#3). But India’s retail eCommerce sales are growing quickly, up 27% last year to reach $67 billion and by the end of next year India’s retail eCommerce sales are expected to surpass $100 billion.

Payment Services 52

Payment Services Shipping Customer Experience Wholesale 52

Indigo 9 Digital

FEBRUARY 24, 2023

By Tricia McKinnon Long before it became trendy Starbucks focused on the customer experience. A champion of diversity, in 2018 Starbucks achieved gender and race pay equity for all staff in the United States. But Starbucks has managed to do this across thousands of stores around the world. Do you like this content?

Customer Experience 105

Customer Experience Returns Location Retail Trends 105

Indigo 9 Digital

NOVEMBER 22, 2022

By Tricia McKinnon Block (formerly known as Square), the company entrepreneur Jack Dorsey built to serve small businesses in need of better financial tools and resources, continues to expand. Cash App started allowing users to make purchases in Bitcoin in 2018, making Cash App one the first mainstream payment apps to do so.

Merchant Services 52

Merchant Services Payment Services Retail Trends Accounting 52

Indigo 9 Digital

JANUARY 16, 2023

By Tricia McKinnon Who knew you could make so much money selling chicken sandwiches? Chick-fil-A has experienced an impressive level of growth, growing annually at 15% between 2010 – 2018 while the restaurant industry as a whole only grew by 3.4% What exactly are the secrets to Chick-fil-A’s success? Chick-fil-A generated $16.7

Location 124

Location Retail Trends Store Operations Planning 124

Indigo 9 Digital

MAY 30, 2022

By Tricia McKinnon The COVID-19 pandemic has uncovered new eCommerce stars and they aren’t all named Amazon. If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox. Both of these digital launches had strong results. Do you like this content?

Wholesale 98

Wholesale Department Stores Bar Codes Consumer 98

Indigo 9 Digital

FEBRUARY 28, 2023

Luggage from direct to consumer brand Away By Tricia McKinnon The CEO of digitally native menswear brand Indochino said it right when he stated : “customer acquisition is the hardest part of running an online-only business.” By 2018 Goop had over 8 million subscribers. Do you like this content?

Advertising 98

Advertising Returns Consumer Promotions 98